Frequently Asked Questions
Order Confirmation and Issues
How do I know the restaurant has received my order?
You will receive a confirmation text message or email (or both, depending on your settings).
What should I do if I do not receive a confirmation email or text message?
If you do not receive a confirmation message within a few minutes, please be sure that your mobile phone has service and that your email and/or text message inbox is not full.
If you still don't receive a message, your My Recent Orders section on the GoMobo website will show your order status. If are not receiving confirmation messages each time you order please call 1-888-411-6626 for assistance.
Tip: Be sure to add go@gomobo.com to your Safe Sender's list to ensure email confirmation message delivery.
What if I get a confirmation message but the restaurant says they do not have a record of my order?
If you get a confirmation message, the restaurant received and confirmed your order. In this case, the restaurant has simply misplaced your order - ask them to make it for you as soon as possible and please let us know.
What if I want to change or cancel my order after it has been submitted?
Call the restaurant as soon as possible! You must cancel or change your order before it has been prepared by the restaurant.
Email support@gomobo.com to let us know you have cancelled an order and we will confirm that the order was not made, and that you will not be billed.
Note: If you do not contact the restaurant in time to cancel your order, you will be billed for the order.
What if I cannot reach the restaurant?
If contacting the restaurant has not been successful, or if you wish to report a service or billing issue, you can always call a GoMobo representative at 1-888-411-6626 or via email at support@gomobo.com